Man With Van Bedford Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bedford Park provides removal and related services to residential and commercial customers. By making a booking, using our services, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.
These terms apply to all services including, but not limited to, man and van services, home removals, office moves, collections and deliveries, loading and unloading, and any agreed ancillary services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business, partnership or organisation that makes the booking or for whom the services are carried out.
We, us, our means Man with Van Bedford Park and any employees, agents or subcontractors engaged by us to perform the services.
Services means any removal, man and van, transportation, delivery, loading, unloading or related services we agree to provide.
Goods means any items, possessions, furniture, boxes or other property that you ask us to handle, move, transport or store.
Booking means a confirmed request for services made by you and accepted by us, whether made by telephone, online, or in writing.
Scope of Services
We provide man and van and removal services primarily within Bedford Park and the surrounding areas, with journeys to and from other locations as agreed at the time of booking.
The specific services to be provided, including the vehicle size, the number of operatives, collection and delivery addresses, and any special requirements, will be agreed with you at the time of booking and set out in our booking confirmation.
Any additional services requested on the day that were not agreed in advance are subject to availability and may incur extra charges.
Booking Process
All bookings are subject to availability and are only confirmed once we have accepted your request and provided you with a booking confirmation.
You are responsible for providing accurate and complete information, including:
The full collection and delivery addresses.
Details of access restrictions, such as parking limitations, narrow streets, low bridges, stairs, lifts or internal access issues.
An accurate description of the goods to be moved, including any heavy, fragile or valuable items.
Your preferred dates and times for the services.
We may request photographs, lists of items or other information to assess the scope of the job. If the information provided is incomplete or inaccurate, we reserve the right to adjust our quotation, change the vehicle or staffing requirements, or in serious cases to cancel the booking with reasonable notice.
Where a specific arrival time is requested, we will use reasonable endeavours to meet it, but all times are estimates and may be affected by traffic, weather, road closures or circumstances beyond our control.
Quotes and Pricing
Our prices may be provided as fixed quotes or based on hourly rates with a minimum charge. The basis of pricing will be communicated to you clearly before you confirm the booking.
Quotes are generally based on the information you provide. If the actual work required differs materially from the information given, we may amend the price to reflect the additional time, labour or equipment needed.
Additional charges may apply for:
Waiting time caused by delays outside our control, such as issues with keys, paperwork or access.
Additional items not specified at the time of booking.
Extra flights of stairs or long carrying distances not declared in advance.
Parking charges, permits, congestion charges, and any fines incurred solely due to your instructions or failure to arrange suitable parking.
Work conducted outside agreed hours where you request or consent to extended services.
Payment Terms
Unless otherwise agreed in writing, payment is due either in full in advance or immediately upon completion of the services on the day of the move.
We accept the payment methods notified to you at the time of booking. You must ensure that you have sufficient funds and authority to make payment using your chosen method.
For larger or longer-distance moves, we may require a deposit to secure your booking. The deposit amount and due date will be confirmed at the time of booking. We are not obliged to hold any date until the required deposit has been received.
If payment is not made when due, we reserve the right to:
Withhold completion of the services.
Retain goods in our possession until full payment is received.
Charge reasonable interest on overdue sums and recover any associated costs of collection.
Cancellations and Amendments
You may cancel or amend your booking subject to the conditions below.
If you wish to cancel, you must notify us as soon as possible. Cancellation charges may apply depending on the notice given:
Cancellation with more than 72 hours notice before the scheduled start time may incur no charge or a reduced administrative fee, as specified at booking.
Cancellation with less than 72 hours but more than 24 hours notice may result in forfeiture of part or all of any deposit paid or a percentage of the quoted price.
Cancellation with less than 24 hours notice may be charged up to the full quoted price to cover our allocated time and resources.
Where you wish to amend the date, time, addresses, or scale of the move, we will use reasonable efforts to accommodate changes, but this is subject to availability. Changes may affect the price and may be treated as a cancellation and rebooking depending on the circumstances.
We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, accidents, vehicle breakdowns, illness, or safety concerns. In such cases we will aim to offer an alternative date or time, or a refund of any prepayment for services not provided, but we will not be liable for consequential losses.
Your Responsibilities
You agree to:
Be present or ensure that an authorised adult representative is present at the collection and delivery addresses throughout the move.
Ensure safe and suitable access for the vehicle and our team, including arrangements for parking, permits and any necessary permissions.
Pack your goods properly and securely unless packing has been agreed as part of our services. We are not responsible for damage caused by inadequate packing carried out by you or a third party.
Label boxes clearly where they contain fragile items or require special handling.
Remove and safely disconnect all appliances, fixtures and fittings before the move, unless we have explicitly agreed to perform this work.
Ensure that all goods to be moved are owned by you or that you have full authority to move them.
Notify us in advance of any items that are particularly fragile, heavy, bulky or of high value.
Comply with all applicable laws and regulations, including those relating to parking, building access and waste disposal.
Excluded Items
Unless we have explicitly agreed in writing, we do not carry:
Illegal, stolen or prohibited items.
Explosives, flammable or hazardous materials, including gas cylinders, fuels, chemicals and paints.
Perishable goods that require controlled conditions.
Cash, jewellery, precious metals, securities or other extremely high value items.
Animals or live plants that may be damaged in transit.
If you include such items without our knowledge, you do so at your own risk and you will be responsible for any resulting loss, damage, or legal consequences.
Waste Regulations and Disposal
We operate in line with relevant waste and environmental regulations. We are a removal and man and van service and not a general waste carrier, unless specifically agreed and appropriately licensed for the particular waste involved.
We will not remove or dispose of hazardous waste, builders rubble, clinical waste, or any materials classified as controlled or dangerous under applicable laws.
Where we agree to remove unwanted items, we will dispose of them in a lawful manner. Additional charges may apply for disposal fees, recycling centre charges, or special handling of bulky items.
You must not request us to dispose of items in a way that breaches local waste regulations or environmental laws. We reserve the right to refuse to collect or remove any items we reasonably believe could be unlawful to transport or dispose of.
You remain responsible for any waste or items left behind at the property unless we have expressly agreed to remove them.
Liability for Loss or Damage
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations below.
We will not be liable for loss or damage to goods unless caused by our proven negligence or breach of these terms. We are not responsible for wear and tear, pre-existing damage, or defects in goods that are not reasonably visible.
We are not liable for:
Damage to goods that are inadequately packed by you or a third party.
Damage to goods made of brittle, fragile or inherently weak materials unless we have specifically packed them.
Damage or loss where you have refused or not taken up recommended packing or protection options.
Loss of data or software, or damage to electrical equipment arising from disconnection, reconnection, or normal movement.
Any indirect or consequential loss, including loss of profits, loss of income, or loss of enjoyment.
Our liability for loss of or damage to goods, where we are responsible, will generally be limited to the reasonable cost of repair or replacement, subject to a fair valuation and up to a maximum amount that may be specified in our quotation or booking confirmation. If you require higher levels of cover, you should arrange suitable insurance.
You are strongly advised to take out your own transit or contents insurance to cover your belongings during the move.
Damage to Property
We will take reasonable care to avoid damage to your premises. However, moves often involve manoeuvring large or heavy items through tight spaces and we cannot accept liability for:
Superficial damage to floors, walls, doors or fixtures where this is an unavoidable risk of moving bulky items and where reasonable care has been taken.
Damage resulting from your request to move items against our advice or where moving them safely is not realistically possible.
You should take appropriate steps to protect floors, carpets and surfaces before our arrival if you have particular concerns. We are not responsible for the cost of redecoration, cleaning or cosmetic repairs unless damage is caused by proven negligence.
Delays and Events Beyond Our Control
We are not liable for delays, cancellations or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to:
Severe weather, accidents or road closures.
Vehicle breakdowns where regular maintenance has been carried out.
Strikes, lockouts or industrial disputes affecting third parties.
Acts of government, changes in law, or enforcement action.
In such cases, we will make reasonable efforts to minimise disruption and to complete the services as soon as reasonably practicable, but we are not liable for financial losses arising from delay.
Claims and Complaints
If you believe that we have caused loss or damage, you must notify us as soon as reasonably possible and in any event within a reasonable period after becoming aware of the issue. You should provide full details, including photographs where appropriate.
We will investigate complaints in good faith and may request evidence, access to inspect alleged damage, or other reasonable assistance. Failure to notify us promptly or to provide supporting information may affect our ability to properly investigate and may prejudice your claim.
Subcontracting
We may use vetted subcontractors to carry out part or all of the services. Where we do so, these Terms and Conditions will still apply and we will remain responsible for the proper performance of the contract.
Privacy and Data Protection
We will handle any personal information you provide in accordance with applicable data protection laws. We will use your information to manage your booking, provide the services, take payment, and handle any queries or complaints. We will not sell your personal data to third parties.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute or claim arising out of or in connection with these Terms and Conditions, the services we provide, or any contract between you and us shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining terms, which will continue in full force and effect.
Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to your contract with us. You are advised to review the latest version of our Terms and Conditions prior to making a booking.
By proceeding with a booking or allowing our team to commence work, you confirm that you have read, understood and agree to these Terms and Conditions.
